Frequently Asked Questions

1. What is The Vegan Grocer®?

The Vegan Grocer® is your one-stop shop for everything plant-based. ALL OUR PRODUCTS are 100% vegan, plant-based, meat-free, dairy-free, egg-free and honey-free. With both physical locations and an online grocery store, we provide high-quality vegan foods and products available for delivery, pickup, or in-store shopping.

 2. How do you source your items?

We source our items by partnering with local producers and manufacturers who prioritize quality and sustainability. This allows us to offer a range of healthy, nutritious vegan foods and products. Additionally, we carefully curate imported items to provide you with the best selections for a vegan and healthy lifestyle.

3. Where are you located?

We have two locations: our main branch in San Juan City and our south branch in Las Piñas City.
 
Main Branch:
📍 The Vegan Grocer®
201 Recto St., Brgy Addition Hills,San Juan City

SOUTH Branch is located at:
📍Evia Lifestyle Center
2nd Floor INSIDE Market Liberty Across Uniqlo & KinderCity
Daang Hari, Almanza Dos, Las Piñas City

4. What are your store hours?

SAN JUAN STORE HOURS:
⏰TUE - SUN : 9AM - 9PM
⏰MONDAY : 10AM - 7PM

EVIA STORE HOURS:
⏰ TUE - THU : 11AM - 8PM
⏰ FRI - SUN : 11AM -9PM
⏰ MONDAY : CLOSED

DELIVERY

1. Where do you deliver?

We deliver throughout the Metropolitan Manila area, covering all cities and municipalities in NCR. We can also deliver to nearby cities as long as Grab or Lalamove can reach the location. Additionally, we offer bus delivery (terminal to terminal) for broader coverage. For same-day delivery, you can opt for Grab Mart or pabili service, or use Shopee/Lazada for shipping to other parts of the Philippines. For more details, feel free to email us at thevegangrocer@gmail.com or message us on Facebook or Instagram.

2. Do you do same day delivery?

Yes, we offer same-day delivery! If you’re located within the Greater Metro Manila Area, we can deliver your items within the day as long as you place your order before our cut-off time of 8:00 PM. 

3. Do you deliver to other parts of the country?

Yes, we deliver nationwide! For clients in Luzon, you can choose bus delivery or LBC for dry goods. Bus delivery is ideal if you order frozen goods. For clients in Visayas and Mindanao, we offer air cargo for frozen items, while dry goods can be shipped via LBC, JnT, and other couriers.

4. Do you have a cut-off for deliveries?

Yes, our order cut-off is at 8:00 PM from Tuesday to Sunday and 6:00 PM on Mondays. If you need to rush an order after the cut-off, we recommend booking your own courier to pick up your order while we're still open.

5. When can I get my order?

We offer same-day delivery for orders, except in cases where items are sold out. If there are missing items, we will contact you to discuss whether you’d like to wait for the restock. Orders placed after the cut-off will be delivered the next day.

Please note that we cannot guarantee a specific delivery time due to factors such as weather, traffic, holidays, courier issues, or other unforeseen circumstances beyond our control.

6. Can I choose a preferred date and time for delivery?

Absolutely! You can indicate your preferred delivery date and time when placing your order. For optimal coordination, we recommend reaching out to us on mobile or Viber at 0917 192 0346.

7. Can I place an advance order?

Yes, you can! We accept advance orders for both store pickup and delivery to your specified address. Please contact us through our channels for more details.

8. Do you offer free delivery?

Yes, we provide free delivery for clients within Metro Manila on orders amounting to P3,500.00 or more. We occasionally have promotions for free delivery, so be sure to check our Facebook or Instagram page for updates! 

NOTE: The free delivery promo applies to next-day delivery and is not available for rush orders.

9. Do you have curbside pick-up? Do you accept walk-ins?

Yes, we offer curbside pick-up if you have a designated driver, pabili service, or if you choose to pick up your online orders yourself. We also welcome walk-ins at all our stores.

10. How do you ensure the safe delivery of sensitive items like ice cream and cakes?

We partner with reliable delivery services to ensure your orders arrive safely. Ice cream is packed in a silver insulated bag to keep it frozen upon delivery. For sensitive items like cakes, we recommend using a sedan for delivery or arranging for someone to pick it up. Based on our experience, cakes are often at risk of damage when delivered via motorcycle

11. What happens if I'm not home when my order is delivered?

We typically reach out to clients before delivering their orders. If you’ve approved the delivery, please ensure someone is available to receive the items. If no one is home, the rider will need to return to the store to secure your order. Alternatively, you may contact the rider to arrange for delivery to your actual location. Any additional expenses incurred will be shouldered by the client.

12. Can you leave my orders with the guard or in the lobby?

Yes, we can leave your orders with the guard or in the lobby, provided this request is made by the client.

13. Can I change my delivery address?

Yes, you can change your delivery address! Please inform us before we dispatch your order by calling us or messaging us on our Facebook or Instagram pages. If your order is already in transit, the rider may request an additional fee if the new address is farther than the original.

PAYMENT

1. What are your modes of payment?

We accept various payment methods, including credit cards (Mastercard and Visa), BPI, Union Bank, as well as digital wallets like GCash, GrabPay, and Maya through Paymongo.

OTHER INQUIRIES

1. Do you issue BIR Sales Invoices? Are you VAT registered?
Yes, The Vegan Grocer is a VAT-registered company, and we do issue BIR sales invoices.

2. Can I resell your products?
Yes, you can! Please contact us for more information about our reselling options.

3. Do you offer gift sets?
Yes, we have gift sets for various occasions and can customize them based on your budget and preferences.

4. Do you offer gift certificates?
Yes, we do! Our gift certificates are available in denominations of P100 and P500.

5. Why are some products on Facebook or Instagram but not on the website?
We are currently in the process of uploading our new items. Rest assured, we are working diligently to complete the website.

ORDER ISSUES

1. Missing Items
If you notice any missing items in your order, please contact us as soon as possible so we can resolve the issue promptly.

2. Expired Items
Please check the expiration and manufacturing dates on the labels. If you find any expired items, get in touch with us right away so we can address the problem.

3. Cancellation or Last-Minute Changes to Orders
If you need to cancel or change your order, please contact us immediately. Once payment is processed, orders are considered final. We recommend double-checking your cart to confirm all items before completing your payment.