Frequently Asked Questions
- About Us
What is The Vegan Grocer?
The Vegan Grocer is a physical and online grocery store that provide high quality vegan food and other vegan items for delivery, pickup or walk-in.
How do we get vegan items?
We collaborate with local partners, producers and manufacturers in providing healthy, nutritious, vegan food and other items. We work directly with international manufacturers and producers from all over the world to give you the best choices for your vegan and healthy lifestyle.
Where can you find us?
We are in two locations, our main branch is in San Juan City, we also have another branch in Las Piñas City. You find our exact location and other details at our contact.
Where do you deliver?
We can deliver throughout the Metropolitan Manila area. All cities and municipalities in NCR can be served by our delivery service. You can also opt to have your items delivered thru Grab Mart or pabili service for same day delivery or Shopee for shipping to other part of the Philippines. Send us an email at firstname.lastname@example.org or message us on Facebook/Instagram to see if we can deliver to you!
Do you do same day delivery?
Yes, we do same day delivery. If you are located within the greater Metro Manila Area, we can deliver you items within the day, provided you order within the cut-off period of 6PM.
Do you have a cut-off for deliveries?
We can accept online orders starting 10 AM until 6 PM from Tuesdays to Sundays.
When can I get my order?
We offer same day delivery for all orders placed (and paid!) before 6 PM.
For orders placed after the cut-off on Sunday, these will be included in Tuesday’s deliveries.
We deliver daily from Tuesday to Sunday between the hours of 10 AM - 6 PM.
Unfortunately, we cannot commit to a specific time for you to receive your orders.
Delivery or Shipping transit to destination may vary due to weather,
traffic conditions, holidays, courier concerns or any other unforeseen event beyond
Can I do advance order?
Yes, you can. We accept advance order that can be for pick-up at our store, or we can have it delivered to your specified address. Please get in touch with us thru our contacts.
Do you provide free delivery?
We offer free delivery for a minimum purchase of Php 3500. Please check your shopping cart to see if you qualify. Otherwise, we charge a flat rate delivery fee depending on your distance from the store. Toll fees, Village entry fees, if any, are to be paid for by the customer. Kindly settle these fees before the arrival of our delivery service vehicle to avoid delays & non-delivery. Otherwise, you can meet our team at your village gate.
Do you have curb side pick-up? Do you accept walk-ins?
Yes, we do provide curb side pick if you have a designated driver, pabili service, a relative or you yourself decide to pass by and get your online orders from us. We allow walk-ins at all our stores.
How will you deliver my order?
We partner with delivery services and make sure that chilled items stay chilled, frozen items stay frozen. For sensitive items like cakes, we recommend you use a sedan, have someone pick it up for you or you can come to pick up the cake. Based on experience cakes often get damaged in transit if delivered via motorcycle.
What if I’m not home to receive my order?
We will try our best to call and communicate to you using the contact number you provided. In case you are unable to receive the order, we will either issue you a refund less the delivery fee (even if you qualify for free shipping) or we can redeliver the items to you for minimum of Php 150 or based on prevailing rate to your destination. Thus, to avoid being charge for return delivery fee, please ensure that you or someone will be able to receive your orders.
Why can’t you leave my order unattended?
For security reasons, we want to make sure you get your ordered items to you. Thus, we confirm that you receive it yourself or someone you designated as the recipient of your orders. Also, most of the items we deliver are fresh and perishable, thus it is important that you personally check the items, and its condition on receipt.
Can I change my delivery address?
If you need to change your delivery address, please get in touch with us immediately at our contact. So we can try our best to make corrections on your delivery address. But if your order is already in transit, you may be charged a fee for redelivery to your new address.
What types of payment do you accept?
We accept payment via credit card Mastercard, Visa, BPI, Union Bank, Gcash, Grabpay, Maya payments thru Paymongo.
- Order Issues
Why are there items missing from my order?
If you find that there are missing items with your orders, please quickly reach out to us thru our contacts so we can resolve it immediately.
Can I cancel or change my order?
If you need to cancel, please contact us immediately so we can try to resolve the situation. Once payment is sent, orders are considered FINAL and no further changes may be made. Please make sure your cart is filled with items of your order, re-check and confirm your items before clicking complete payment.
- Finding a product
Why don’t I see certain products that you have on FB/IG on the website?
The best way for you to view and find a product that you want is thru our website, where you can view and search according to lifestyle, ingredients, product, manufacturer and many more ways for you to find your specific need.
We are working to include more items seen on our FB/IG feed to the site. Meanwhile, you may send us your request thru our contact, if you would like to ask about any of these products.
Can I order in bulk?
Yes, we do accept bulk orders. Please note that bulk orders may take longer to fulfill. For further inquiries regarding bulk orders, kindly get in touch with us thru our contact details.